All orders are fulfilled within 2 business days of the order date, with the exception of pre-orders or prescription glasses .  Purchases made after 12 PM EST may not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.

All delivery times below are in business days.

*If you require add-on shipping services such as a "Signature Required" please contact us before placing your order. 

*These delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to Zoozwhelp24h@gmail.com and we will be happy to assist you in any way we are able!

*Depending on your shipping location, orders to countries outside of the US may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT Zoowz. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at Zoozwhelp24h@gmail.com We are more than happy to help! 

*If any issues come up regarding the shipment of your order, please shoot an email over to Zoozwhelp24h@gmail.com and we will get you taken care of as quickly as possible. Once your order has been dispatched, Zoozw is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the courier, to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.